Refund Policy
Last updated: 17 September 2026
Every Retina Clear order carries a 60-day money-back guarantee from the purchase date. Start a claim by emailing [email protected] with your order number.
The window
We cannot state a single figure here, because this product's own material does not agree with itself. Its official refund section says 90 days. Its guarantee badge is captioned 90 days. Its FAQ states a 100% money-back guarantee with no term at all. Other material for the same product advertises 180 days.
Those cannot all be correct, and this website is not the seller — the terms shown on the checkout page at the moment you pay are the ones that bind. Read them, screenshot them, and keep the confirmation email.
Our advice is to plan around the shorter figure. If the window turns out to be 90 days and you bought six bottles, note that 180 days of supply runs well past it: you would need to decide roughly halfway through the third bottle, not at the end of the sixth.
Whatever the term, it runs from the day you paid rather than the day the parcel landed — your order confirmation carries the exact date.
Claiming it, in four steps
- Email [email protected] inside your window, with the order number and the email address used at checkout.
- Wait for the return authorisation and the address to post to. Parcels that arrive unannounced are genuinely difficult to match to an order, so please do not send anything before you have it.
- Post the bottles back — full, part-used or empty, it makes no difference. Use a tracked service and keep the receipt until the money lands.
- The refund is issued to your original payment method, normally within 5 business days of the return arriving with us.
What is returned to you
| Item | Refundable? |
|---|---|
| Purchase price of the product | Yes, in full |
| Shipping and handling paid at checkout | No |
| Postage you pay to send the bottles back | No |
How long the money takes
Issued within 5 business days of the return reaching us, after which it follows your bank's own timetable — usually another 3 to 10 business days, occasionally longer on an international card. If a fortnight passes with nothing showing, tell us and we will give you the transaction reference to hand them.
Timing your decision
Mark day 80 in your calendar when the confirmation arrives. If the window is 90 days that leaves a clear ten days to act; if it turns out to be longer, you have lost nothing by checking early.
Eye nutrition is a slow category — months rather than weeks — so there is a real tension between how long a fair trial takes and how long the shortest published window lasts. That is worth knowing before you order six bottles rather than after.
If the order itself went wrong
Damaged or incorrect on arrival: email a photograph within 7 days and we replace or refund in full, shipping included, with nothing to return.
Tracking says delivered but nothing came: check with neighbours and your local depot first, which resolves it more often than not. Failing that, write to us and we open an investigation with the carrier.
Where the guarantee does not reach
- Requests made after the guarantee window printed on your checkout page has closed.
- Bottles bought on Amazon, eBay or any other marketplace rather than the official checkout — those sellers cannot honour this guarantee and their own policy applies.
- Returns posted without an authorisation, which we may be unable to identify or credit.
Cancelling before dispatch
Email as quickly as you can. Orders enter the fulfilment queue within hours, but anything not yet shipped is cancelled and refunded in full, shipping included.
Contact
[email protected] · Retina Clear Customer Care, 16192 Coastal Highway, Lewes, DE 19958, United States. Answered inside one business day, Monday to Friday.